Orange and ID verification
Thales server performs real-time ID document verification as a service for Orange. Each time a verification request is initiated by sales assistants at any Orange store in France, the system processes it immediately.
The solution leverages legacy scanners and tablets operated by sales assistants, securely connected to the internet. These devices automatically send the scanned ID documents to the Thales server for instant verification.
Upon verification, sales assistants receive instant status reports, while the fraud departments receive detailed reports.
The illustration below shows how it works.
The benefits of smart ID verification
Fraud reduction by up to 100%
The in-store ID verification process, conducted in front of customers, had a highly dissuasive effect on fraudsters, further discouraging fraud attempts.
Enhanced customer service
Orange prioritizes making processes as simple and convenient as possible for its employees. The solution was user-friendly from the outset and has been continuously improved based on feedback from sales staff. This allows employees to focus more on customer care rather than administrative tasks.
Streamlined customer acquisition
Beyond mobile services, Orange offers value-added services such as mobile payment and peer-to-peer payment solutions. Thales provides a consistent and unique ID verification solution across all services, streamlining and rationalizing the sales processes in stores.
Quick deployment across all stores
To minimize costs and reduce the impact on employees, Orange chose to retain its existing IT systems. The Thales ID Verification solution was tailored to integrate seamlessly with the existing infrastructure and sales processes, enabling deployment across all stores within several weeks.
Reliability
Today, thousands of sales staff at Orange stores conduct real-time ID verification, with some stores handling hundreds of verifications daily.
Focus on core activities
By subcontracting its in-store verification process to Thales, Orange partners with a single trusted service provider, allowing the company to concentrate on its core activities.
Why Thales
Easy to use
Thales ID Verification verifies identities in seconds and is intuitive and user-friendly.
Flexible and easy to deploy
The solution offers different deployment models: SaaS mode for fast and easy deployment or an in-house mode for greater flexibility and control.
Multi-channel capabilities
The solution can be used in stores by sales staff, remotely through consumer self-enrollment, via self-service kiosks, and in-store. This ensures consistent customer acquisition processes across all channels.
Global expertise
Thales ID Verification is backed by global expertise in identity document verification, managing ID templates from over 180 countries.
Proven track record
Thales ID Verification is already operational in more than 30 projects worldwide.