Enabling swift and secure multi-channel trusted digital identities
As of November 2023, around 185 countries have mandated SIM registration policies, with over 30 of them requiring biometric data such as fingerprints or facial scans. This increasing regulatory pressure underscores the need for Mobile Network Operators (MNOs) to implement stringent identity verification procedures.
In addition, MNOs are expanding into new financial services, which require compliance with Know Your Customer (KYC) and electronic KYC (eKYC) regulations for both in-store and remote SIM registrations. Thales Trusted Digital Identity offers a robust solution to meet these challenges, helping MNOs combat telecom fraud and adhere to local regulations.
Online registration
Thales Trusted Digital Identity seamlessly integrates into the digital customer journey, beginning with digital onboarding. This process activates a real-time identity verification service that includes ID document verification and biometric authentication. Once verified, a trusted digital or mobile identity is created, which can be used for secure biometric authentication. This digital identity opens up access to a wide range of security-sensitive services.
Thales Trusted Digital Identity empowers MNOs to:
- Significantly reduce fraud losses
- Establish seamless, fully digital customer journeys
- Automate routine administrative processes
In-store registration
For in-store SIM registration, Thales Trusted Digital Identity utilizes the same technologies as remote digital onboarding, with specific readers available for ID document verification.
A trusted digital identity
A digital identity is a technological link between a real-world entity, such as a person, and its digital counterpart. This identity includes a collection of electronically captured and stored attributes, such as biographical and biometric data.
Individuals often have multiple digital identities, like email addresses and passwords used to access different online services. While a pseudonym may suffice for social media, certain services - such as government interactions and banking - require a verified, trustworthy identity.
A trusted digital identity consists of a set of verified attributes (such as ID documents or biometrics), establishing a certifiable link between the individual and their digital identity. Verification can also include third-party credentials from government databases, social identities, credit card numbers, or mobile records.
For MNOs, OEMs, and enterprises, trusted digital identities lead to smoother digital workflows, faster onboarding processes, and consistent customer data, reducing operating costs and enhancing the customer experience.
A trusted ID for access to multiple services
A Trusted Digital Identity serves as an electronic ID, granting subscribers access to a variety of security-sensitive services, such as mobile money, e-government, and online banking. This capability allows MNOs to take a leading role in these rapidly growing sectors.
The Thales Trusted Digital Identity Services platform provides a comprehensive solution for digital onboarding, orchestrating everything telecom operators need to digitalize customer enrollment. This includes capturing, verifying, and authenticating customer credentials and biometrics. Leveraging Thales’ expertise and partnerships with trusted global service providers, the platform enables streamlined in-store and online digital onboarding.
Hence, telecom operators, OEMs, and enterprises can accelerate their digital transformation strategies, launch new services, fight fraud, and meet regulatory requirements.
Thales Trusted Digital Identity Services platform for digital onboarding
Thales ID verification suite features passive liveness detection, which requires no user action to ensure user presence during enrollment, using the Live Selfie Verify module.
How to create a trusted digital identity
Creating a trusted digital identity involves three main steps: capture, verify, and digitalize. The specifics of each step can vary depending on the MNO's requirements and applicable regulations, such as those governing personal data privacy.
Trusted digital identity case studies around the world
Documents
What Mobile Network Operators think of biometric voice matching to fight fraud
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Biometric voice matching to fight call center fraud
A leading Mobile Network Operator is slashing the cost of call center fraud thanks to an efficient, flexible and unobtrusive solution.
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How to deploy Digital Identity effectively - White Paper
In this white paper from Juniper Research, we look at how Businesses and Governments can deploy secure digital identities.
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Thales Trusted Digital ID - Document Readers for Mobile Network Operators
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Thales Trusted Digital ID Fingerprint For Mobile Network Operators
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Thales Trusted Digital ID
Where robust ID fraud prevention meets a seamless customer journey
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The Digital Identity, solving the issue of Trust - June 2021
Trusted Digital Identities play in successful digital onboarding. This paper considers the essential pillars on which effective Trusted Digital Identity programs are built: capture and verification, a genuine presence and orchestration.
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Thales DigitalTelco Suite for the subscriber digital journey (Whitepaper)
Providing smooth mobile-based subscription management
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Thales Trusted Digital Telco
• Launch a new digital brand within four months.
• Enroll new customers in less than 3 minutes
• launch a new offer in just 48 hours.
Driving Successful Digital Identity Strategies
This webinar, conducted jointly with Thales, explores the adoption of digital identity verification, the need to orchestrate and the most effective digital identity verification strategies to pursue in the face of changing requirements. The session features a summary of Juniper Research’s findings in this market, insight into Thales’ solutions, and a wide-ranging roundtable discussion on the topic.
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Thales Trusted Digital ID Services Platform helps meet consumer requirements for both security and convenience.
This end to end platform of services enables secure and seamless digital enrollment and biometric authentication such as facial and voice matching.
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Trusted Digital Identity in-store
Discover a seamless and secure customer experience, from digital enrollment in-store to biometric authentication for service access
Watch the videoSecuring the digital customer journey
With increasing demand from consumers and operators to move customer journeys to digital channels, it is vital to ensure the systems enabling this are secure and provide the convenience expected from remote onboarding and support.
Welcoming the Wallet
What the new European Digital Identity Framework means for citizens, governments and businesses