The critical role of ID verification in telecom operations
Mobile operators are increasingly facing threats from identity fraud during customer enrollment, SIM swaps, and fraudulent online financial transactions. These risks not only lead to significant financial losses but also harm brand reputation. Moreover, operators must adhere to strict national regulations on ID registration when activating new subscriptions.
Thales Identity & Document Verification, part of the Thales Trusted Digital Identity platform, offers a comprehensive solution for secure customer enrollment. Our services provide a real-time, seamless onboarding experience that significantly reduces the risk of identity fraud and ensures regulatory compliance. Let us show you how.
Why is robust identity verification essential for MNOs?
Effective identity and document verification is crucial for mitigating subscription fraud and its financial impact. As international and local regulations tighten, MNOs need reliable solutions to stay compliant and secure.
Our service includes:
- Document verification: real-time authentication of government-issued IDs
- Customer authentication: verifying that the holder is the rightful owner of the ID
- Risk assessment: evaluating potential risks through control list checks
- Id verification report: generating reports for audit and compliance purposes
- Automatic form filling: streamlining customer enrollment and reducing manual errors
Multi-channel and flexible verification services
Our solution is adaptable to your needs, whether in-store or remote. You can choose the level of security that best fits your business and decide between SaaS or software-based enterprise applications.
In-store verification: utilize scanners, mobile devices like smartphones and tablets, or self-service kiosks for ID verification
Remote verification: conduct ID verification online through mobile apps or web browsers
Streamlined ID verification: the benefits of our integrated solution
- Reduces identity fraud: mitigates fraud that costs millions of euros annually
- Enhances data security: ensures the secure handling of customers' confidential information
- Effortless integration: seamlessly integrates with your system and can operate in SaaS mode
- Regulatory compliance: adapts to evolving security regulations
- Cost efficiency: lowers expenses related to document management operations
- Improved customer experience: enhances the enrollment process for a better customer journey
- Brand protection: safeguards your brand's reputation
Online mobile identity verification confirms a user's identity through a mobile device by utilizing biometrics and document checks, such as passports or driver's licenses, to ensure secure digital transactions.
Mobilize our expertise in security and privacy
Thales Identity & Document Verification provides telecom operators with powerful tools to verify both the authenticity of documents and the identity of individuals. Leveraging advanced technologies like machine learning and biometrics, our solutions are highly accurate and scalable, ensuring compliance and enhancing customer experience.
- Global reach: deployed in over 40 document verification projects worldwide, in both private and public sectors
- Extensive ID document database: one of the largest ID document databases globally
- Expertise in security: unmatched expertise in encryption, security, and privacy schemes
- Advanced scanning technology: our full-page scanners process millions of documents annually, from passports to IDs
- Biometric technology leadership: deployed biometric technology programs in over 35 countries
- Global expertise: collaborating with top identity fraud experts ensures your solution includes cutting-edge developments in document verification and facial recognition.
- Trusted provider: Thales is a trusted provider of secure identity documents for governments around the world.
More resources for telcos: case studies and white papers
Understanding the difference between ID verification and document verification is crucial. While these terms are often used interchangeably, they refer to distinct processes.
- ID verification: a broader process of verifying an individual's identity, which may include biometric identification and personal information authentication.
- Document verification: a specific subset of ID verification focused on confirming the authenticity of an ID document, such as a passport or driver’s license.
These processes are often used together for comprehensive security. For example, during customer onboarding, a telecom operator may require both ID verification to confirm the individual’s identity and document verification to authenticate the ID document.
Explore our case studies
Learn more about how robust identity verification can benefit mobile network operators by exploring our case studies below.
