Digital subscriber onboarding for MNOs

For organizations aiming to accelerate digital transformation while combating fraud, the ability to onboard customers through web, mobile, and remote digital channels is crucial. Ensuring the authenticity of a customer's identity from the outset is essential for mobile network operators (MNOs) to build trust and security in the onboarding process. This is where Thales Trusted Digital Identity plays a pivotal role.

 

Secure customer identification and authentication are key

A trusted digital identity is a set of verified attributes from the physical world - such as valid ID documents or biometrics - that creates a certifiable link between individuals and their digital identities. Digital ID verification services are designed to seamlessly and securely verify these physical attributes and link them to legitimate digital identities.

This process involves the digital capture and verification of ID documents and biometrics, such as facial recognition with liveness detection. Additional checks may include verification against third-party databases, such as government records, credit card information, and mobile records.

The goal is simple: to confirm that the person presenting the document is indeed who they claim to be.

Artificial intelligence (AI) and machine learning (ML) serve as powerful tools in determining the authenticity of identity credentials and biometrics, further enhancing the accuracy and reliability of the verification process.

 

AI-based client onboarding software  to the rescue

When properly employed, AI and ML reduce the likelihood of false positives (when a fraudulent verification is flagged as genuine) and false negatives (when a genuine verification is flagged as fraudulent). Accuracy rates are particularly high with biometric passports or biometric ID cards, where information, including biometric data, is read from a chip using NFC technology and verified. However, it's important to note that not all identity documents are biometric.

 

Discover our white paper on customer onboarding

Explore our white paper to delve deeper into the critical role that trusted digital identities play in successful digital onboarding. The paper covers the essential pillars on which effective trusted digital identity programs are built:

  • Capture and verification: validating captured images, faces, and documents, supported by AI and ML techniques for optimal accuracy.
  • Genuine presence assurance: confirming that the person being verified is real, with AI and ML enhancing this process.
  • Orchestration: managing the workflow that integrates disparate technologies and data sources into a cohesive system.

 

More resources on digital client onboarding and identity verification

Download the report

 

 

Get in touch with us

For more information regarding our services and solutions contact one of our sales representatives. We have agents worldwide that are available to help with your digital security needs. Fill out our contact form and one of our representatives will be in touch to discuss how we can assist you.

Please note we do not sell any products nor offer support directly to end users. If you have questions regarding one of our products provided by e.g. your bank or government, then please contact them for advice first.