Thales, as a trusted service partner, offers a comprehensive range of support solutions, tailored to customer needs, from on-demand services to Service Level Agreement (SLA) and operating services. These services and solutions leverage the power of new digital technologies to provide maximum availability of laser assets at optimum cost.
High Equipment Availability & Performance
Scientific research relies heavily on the availability of high-performance technological assets. Instruments that go beyond the state of the art, such as Thales laser systems, enable scientists and their teams to make the major breakthroughs that modern science is seeking.
Thales takes care of technological issues and repairs so that scientists can stay focused on their core research missions, with more experiments, more publications and more discoveries contributing to revenue consolidation and the international recognition of their research centre.
A Customized Service Portfolio for Thales Lasers
To ensure that scientific research institutes achieve the best performances from their laser systems, Thales has developed a range of services and solutions with guaranteed, measurable results for a yearly fixed price. With a Thales Service Level Agreement (SLA), customers can choose the level of support they need, from basic maintenance to a complete operation service.
Innovative Service Solutions
Thales takes a long-term view of laser support and services solutions. Our flexible services policy enables customers to choose the best combination of in-house capabilities and Thales resources while gaining reliable access to the latest innovations and technical expertise.
ON-DEMAND SERVICES
Spares and Repairs
Having your own stock of spares increases laser availability and autonomy. We employ complex probabilistic models to calculate the level and location of spares to match your operational needs, and propose all the resources and training you need to do your own maintenance. However, if you prefer an out-of-house spares and repairs solution, our technical experts will provide reliable diagnostic and repair services at Thales facilities.
On-Site Maintenance
Highly experienced and trained Thales laser engineers travel to your site to rapidly diagnose issues and maximise performance and reliability, without the logistical burden of dispatching equipment to Thales factory. They bring a full set of tools and equipment to perform any level of maintenance you may need.
Training
Laser systems require solid knowledge and know-how, which have to be maintained and developed through documentation and training services to consolidate experience. Thales offers a full range of training opportunities, from basic instruction and proficiency training to laser masterclasses for more experienced users. You could refer to our Laser MasterClass brochure to know more on our training offer. We have developed our portfolio of training services in partnership with the most recognised academic professionals and organisations in the field.
Upgrades
Thales can upgrade your current laser system with the latest technology to improve performance and robustness. Upgrades can include software, supervision / human machine interface or replacement of components to ensure that the laser performs at its best at all times. We help you plan the best upgrade paths for your laser system to maximise equipment performance and operational readiness. Thales also supports you throughout the entire life cycle of your laser systems thanks to its continuous monitoring of component obsolescence.
Sustainability Management
As an industry leader, Thales has a particular responsibility in terms of environmental impact and carbon energy reduction. With our sustainability management service, Thales helps its customer to meet environmental challenges and study all solutions to extend the life cycle of your systems and to implement specific processes to expand equipment usage and support and maximize their sustainability on the long term, up to its recycling phase.
