Securing remote working solutions in a post-pandemic world

The home office is the new normal.

Remote working has been increasing regularly in the last few years. Security needs to access corporate applications from outside the office have grown in parallel.  

Since the pandemic, this trend has kept accelerating dramatically.

Most companies are continuing new home office policies to adapt to the new way of working. 

* Market research firm GlobalWebIndex for Slack to survey more than 4,700 knowledge workers

In this context, where the home office is the new normal, enterprises need to ensure a smooth and secure working environment so that networks are protected the same way for remote workers as those on-premises. 

70% of remote workers are not aligned with corporate security policies.

According to Gartner, 70% of the employees are not aligned with the corporate policy rules, and enterprises need to deploy the right solutions to mitigate the potential risks.

This can partly be explained by organizations' reaction to COVID-19 when they were most concerned about business continuity and, in some cases, security being compromised.

In this situation, the main two cyber threats in the home office environment are identity theft and unencrypted data.

These security issues have been magnified during the last 24 months due to the scale of remote working, so enterprises need trusted solutions to protect their digital assets.

How can Thales help operators build this trust?

Telcos have played a crucial role in keeping the world working, connected and informed during the COVID-19 pandemic.

Thales can help them increase trust in this new way of working through its cybersecurity expertise.

Digitalizing services has taken a quantum leap at the organizational and industry levels. According to McKinsey, the crisis has accelerated the digital transformation process by three years on average. 

Through our three pillars, Connect, Protect, and Predict, we help enterprises ensure that the networks are resilient, secure, and work efficiently.  

#1. Connect

It's paramount that employees' connections are reliable and easy to set up, even in a complex logistics context. 

With eKYC, eSIM, and Trusted Digital Telco, we provide all the building blocks to offer 'touchless' logistics and a fully digital experience for employees right from onboarding. 
 

#2. Protect

Working from home has led to using many consumer platforms for messaging and collaborating. Unfortunately, these platforms don't provide the security that corporate communication requires and the opportunities for cyberattacks increase.
Read our reports on cybersecurity.

How can Thales secure professional communications? 

• Thales Cybels, Secure Mobility solutions, provide communication with the highest security and privacy combined with an enhanced customer experience and the administration to manage their users' fleets and eliminate shadow IT. 

It includes Cryptobox and Citadel Team.

Our data protection solutions provide a unified approach and help classify data, encrypt sensitive information and access the data with centralized access management.

See more on CipherTrust Data Security Platform.

#3. Predict

A much higher percentage of remote workers has resulted in a significant increase in support requests.

The result?

Frustration for users if they don't receive the support quality they expect and considerable growth in the support budget for companies. 

There is a shift in the approach where IT services must be proactive rather than reactive, and analytics are critical to anticipate service disruptions.

Guavus –a Thales company- and its Ops-IQ provide proactive analysis of all the different data sources. It addresses Communications Service Providers (CSPs) network and service issues through real-time ML-based operational analytics, topology-independent root issue analysis, fault correlation, fix recommendation, incident prediction and automatic trouble ticket generation.

Designed for Network, Service, Field, and Customer Care teams, Ops-IQ prevents customer-impacting service degradations and outages, lowering OPEX and optimizing overall customer experience (CX).