Usually, when upgrading to a new phone, subscribers would simply remove their SIM card from the old device and insert it into the new one. But with the advent of eSIM technology, how does this process work now?
Thales offers a comprehensive set of solutions to facilitate the transfer of eSIM subscriptions from one device to another. Our solution supports both eSIM-to-eSIM and removable-SIM-to-eSIM transitions.
Device change via mobile application
Our in-app solution simplifies the device change process through a fully digitalized subscriber journey designed to:
- Enhance user experience
- Minimize calls to the MNO support centre
- Offer a seamless transition in cases of lost, broken, or stolen phones
- Enable device changes across different brands and operating systems
- Limit integration efforts and reduce the impact on legacy MNO back-end systems
Entitlement Server
Thales also provides an Entitlement Server solution that supports Apple’s eSIM Quick Transfer and Android subscription transfers, compliant with TS.43 specifications.
Device menu-based transfer using DP+
Simple, hassle-free process with no need for QR code scanning or app downloads: everything can be managed directly from the device menu using DP+ technology.