Thales offers multi-years contracts tailored to each customer’s needs and maintenance organisation, at a yearly fixed price and with short repair turnaround times, to ensure mission success.
Thales OptroCare for Equipment and Thales OptroCare for Maintenance Centres help customers to gain long-term visibility of their maintenance budgets. For a fixed yearly price, this is an inclusive package of services and solutions with guaranteed, measurable results.
Based on our experience with users of optronics equipment in more than 50 countries, we work with you to choose the care plan that best suits your organisation, your usage patterns and your budget. One-year or multi-year packaged offers can be chosen either directly after product acceptance, or at the end of the initial warranty period.
Thales OptroCare for Equipment is dedicated to equipment repairs at Thales facilities.
Operations such as cleaning external surfaces, checking functions and replacing batteries and desiccant are managed by customers during first-level maintenance.
In case of equipment breakdowns, the customer returns the damaged equipment to Thales facilities. Contractual commitments ensure the reduction of repair times and increase fleet availability.
Options: Fleet Management, On-Site Repair, Predictive Maintenance, Permanent on-site technical assistance, Vendor Management Inventory.
Thales OptroCare for Maintenance Centre is dedicated to maintenance means availability, obsolescence managament to extend your product's lifecycle and also the spare parts supply from Thales.
Contractual commitments ensure the reduction of repair times and increase fleet availability. Thales provides the right part at the right time to
secure your repairs and preventive maintenance operations.
Options: Fleet Management, On-Site Repair, Predictive Maintenance, Permanent on-site technical assistance, Vendor Management Inventory.