Reliable access to the Lastest Technologies & Trusted Technical Expertise.
With a strong technical expertise, Thales build new innovative solutions that enable us to always provide you the best support services solutions, through new digital services designed with the lastest technologies to ensure a high equipment availability to our customer.
Remote technical assistance
Remote technical assistance provides a real-time, secure connection between a technician operating on a client’s location in France or worldwide and an expert working on an industrial Thales site to remotely diagnose any incidents/problems arising from daily operation.
The expert and the technician can both take pictures of tthe situation and add annotations. The technician can view the pictures directly on a smartphone and zoom in when needed.
If a technician needs advice from multiple sources, two or more experts can connect at the same time. Experts share their screens and can refer to maintenance guides or drawings to illustrate their advice.
E-training (VR)
E-Training Virtual Reality (VR) training is a new type of self-paced training to prepare for maintenance operations on Thales equipment. It provides either a VR presentation of the equipment or a tutorial on specific operations.
Trainees follow a set of steps, including safety and security instructions and tool procedures. Sequences can be repeated as many times as necessary to learn or review the process. As a result, trainees achieve a level of familiarity and confidence with the equipment on their own, with limited assistance. E-Training provides your staff with the know-they need so thatyour can focus on your core missions.
Thales, a Trusted partner for Mission preparation.
Fleet Management & Predictive Maintenance
SmartFleet is based on a combination of Health and Usage Monitoring Systems, Big Data technologies and patented algorithms to predict failures based on usage patterns.
When operating fleet management and predictive maintenance, a lot of data is generated, from equipment
health status up to operational data. Thales can help you exploit this data and make it actionable according to
operational needs.
This service is an ideal component of a fully managed services solution, where Thales has an end-to-end view of
the system and all associated data. It can interface with your information system or operate as a stand-alone solution.