Aviation Global Services

Welcome to Aviation Global Services (AGS).

Our global team of around 2,000 professionals is committed to meticulously maintaining your assets and ensuring smooth operations. 

We're passionately dedicated to your success, going above and beyond every day to ensure your airlines fly without a hitch.

In our Aviation Global Services activity, we deliver a diverse array of maintenance services. From standard repair operations to 24/7 Aircraft On-Ground (AOG) support, efficient parts distribution, and line maintenance, we have you covered. 

But we don't stop there - we also offer flight optimization services and state-of-the-art Electronic Flight Bag (EFB) solutions powered by our AvioBook applications. Experience seamless aviation services with Thales.

Our purpose at Aviation Global Services is sustainable by definition as our mission is to maintain, repair and modify avionics and IFE products to make them last. We endeavour to constantly improve our products' reliability to limit the number of repairs and products scrapping.

From the perspective of continual improvement, we want to go further in our transformation. This starts by reviewing our services through sustainability axis such as performance, energy reduction and circular economy.

Our transformation is centered around five pillars:

© Thales

AOG

Served by four strategic inventory locations in New York, Paris, Dubai and Singapore, we are able to answer to any AOG request within 1 hour and initiate the shipment anywhere in the world within 4 hours.

• Phone: AOG Hotline +1 407-550-8585
• email: AOGThales@us.thalesgroup.com
• Order online through PartEdge 

Spare parts

As an OEM, we provide high quality new spare parts with associated documentation and airworthiness approval. 

We also provide high-quality, reliable surplus and OEM certified used spares Parts with comprehensive warranties at competitive prices. Thales also offers a spares buyback program to reduce your inventory costs.

For quotation request, please contact:

For new spares

• thav.rfq@fr.thalesgroup.com for European and Middle East customers
• US-ASW-Distribution@us.thalesgroup.com for Americas customers
• aswquote.singapore@asia.thalesgroup.com for Asian customers
• Soon quotation and order available online through PartEdge

For used spares

• ww.traders@asia.thalesgroup.com

We deliver high value-added services throughout the aircraft life cycle, with high quality OEM testing, repair and overhaul services.

Our expansive geographical footprint of service centers across the globe, situated near you, ensures we are there when you need us, accompanied by our Part 145-approved repair stations (see figure below) to enforce our superior service quality.
 

Thales gets and maintains certifications demonstrating its ability to manage processes in order to answer your expectations.

Please find hereafter the main repair stations certificates and capability list. 

• For any additional information, please contact us by clicking here
• To follow up your repair, exchange or upgrade, please connect to our digital platform Partedge

We provide aeronautical databases for commercial platforms fitted with the FMS200 product family (ATR-600, Sikorsky S76D). Please contact aviodata.subscription@aviobook.aero for more information.

For platforms fitted with FMS300 (Airbus A320 family, A330 and A340), please contact one of the following Data Services Providers: 

• Jeppesen : fra-services@jeppesen.com
• Lufthansa Sytems: fraacmweb@lhsystems.com
• Navblue: www.navblue.aero/contact

For Terrain database used by ACSS products (T2CAS, T3CAS and TAWS+), please contact L3Harris support: ACSS.TechSupport@L3harris.com

Click here to find out how we provide, maintain and upgrade helicopters avionics systems for civil and dual civil/military helicopter customers.

With AvioBook, we are the world leader of EFB applications providing a large scale of features to optimize your operations.

AvioBook creates a suite of connected & secure applications – both on the flight deck as well as in the network operations center – fully integrated with the airplane. AvioBook's product portfolio is designed to elevate the day-to-day experience of all stakeholders in flight operations.

For more information, visit www.aviobook.aero

Technical Support

Take advantage of our technical expertise, consistently rated as top-tier by our valued customers. With our ever-ready support at your disposal, navigating technical challenges becomes hassle-free.

For any technical support queries, visit our easy-to-use Customer Online platform (click here to request access). Trust Thales, where industry-leading knowledge converges with superior customer service.

Technical Publications

Unlock unlimited access to an extensive array of technical documentation with us. From Vendor Service Bulletins (VSBs) to informative letters, and the indispensable Component Maintenance Manuals (CMMs), we've got you covered. 

Dive into our reservoir of knowledge on the Customer Online platform (click here for access) or feel free to interact with our friendly front desk team at Techpubs.frontoffice@fr.thalesgroup.com. Stay informed, stay a step ahead with Thales.

We offer a wide catalogue of training sessions on all avionics products and systems dedicated to commercial operators, helicopter and business jet customers.

All training courses are structured in accordance with the guidelines provided by the Air Transport Association (ATA) 104 Specifications, from ATA104 level I to V-3. Training sessions are conducted in our Customer Training Centers, your facilities or on our Digital Platform.

Find all sessions and contact via  training.thalesinflight.com

As a global frontrunner in cybersecurity, we deliver cutting-edge, tailor-made solutions exclusively for the aviation industry. Our comprehensive suite of services encompasses robust cyber training, rigorous assessments, continuous monitoring and defense, along with swift incident response and recovery - all designed to safeguard your airborne assets and operations.

To find out more about our offer, please contact Cyberaero@thalesgroup.com

For any query concerning Avionics Equipment Warranty please contact our support team at the following address: claims.warranty@fr.thalesgroup.com
 

The Customer Experience Management culture is a pillar of our strategy. We continuously improve the quality of our systems, products and services to deliver the best and most reliable customer experience. 
We maintain the highest levels of services by:

• Encouraging and collecting your valued feedback (access it here)
• Promptly take necessary corrective and preventive action to improve further 
• Cultivate transparency by sharing our objectives and achievements with you
• Striving for excellence

Click here to get in touch with our Sales & Marketing teams.