Airport and passenger experience

Offering passengers an unmatched travel experience from check-in, security control, boarding to in-flight entertainment and connectivity

Thales provides a fully integrated airport solution offering based on three pillars: smart security, biometric passenger journey, and operations efficiency. Our solutions enable our customers to monitor, manage and optimize airport operations with the highest security level, while reducing waiting times and offering passengers an unmatched travel experience from check-in, security control, boarding to in-flight entertainment and connectivity. 

The Thales Fly to Gate solution, based on IATA’s OneID concept, offers a touchless biometric journey through airports. It provides passengers with a smooth and highly intuitive travel experience, while enabling airports and airlines to better anticipate and manage passenger flow. This field-proven solution combines Thales’s deep expertise in biometrics, identity management, border control, cybersecurity and system integration.

With Fly to Gate, passengers navigate with ease and speed all the mandatory airport checkpoints – from check-in to boarding – simply by presenting their face. The result is a decrease in passenger processing times by up to 30%... meaning travelers have more time to enjoy the retail, leisure, food and beverage services on offer at the airport.

Our innovative AirPort Operation Control Center (APOC) leverages a smart unified integration platform. The Smart Digital Platform is a cloud-based digital platform able to host all the necessary applications to improve the total airport management, security and passenger experience.

The Smart Digital Platform can then collect data from all the airport integrated sub-systems, any sensor or any specific source, and process intelligently thanks to automation, big data analytics and robust AI algorithms.

Thales upcoming HELIXVIEW™ cabin baggage scanner will enhance the security screening experience for both passengers, airports and airlines companies.

It will offer multiple key differentiators to the market: it is the first stationary tomographic scanner performing automatic threat detection based on 3D images, using innovative X-Ray sources based on carbon-nanotubes. Its unique technology makes it much lighter and more compact than other hand baggage scanners, and allows for seamless integration any conveyor, reducing operational issues. 

It will also meet the highest regulatory standard that validate the highest automatic threat detection performance, allowing passengers to leave their liquids and electronics inside their luggage and thus makes the airports security checkpoints more secure and more fluid.

Thales AVANT Up in-flight entertainment platform creates an engaging and immersive experience for passengers, while delivering revenue generation and operational excellence to airlines. It increases the depth and breadth of passenger engagement while maximizing airline ROI across the in-flight dwell time. 

In parallel, AVANT Up is a business platform that attracts high profile partners, serves as a tool for loyalty conversion throughout the journey, and optimizes the airline’s revenue strategy. With AVANT Up, airlines can expect to operate with minimal maintenance efforts, enjoy the highest efficiencies, and operate with the quickest passenger experience updates.