Os smartphones são tão amplamente usados hoje em dia – 3,5 bilhões em circulação em novembro de 2020 - que mal podemos acreditar que eles não existiam alguns anos atrás.
Como já era esperado, as interações dos consumidores com os serviços financeiros começaram a migrar para a plataforma móvel.
Os smartphones substituíram os computadores desktops para a realização das transações bancárias rotineiras, tais como acesso a contas on-line, transferências de dinheiro, pagamentos P2P e pagamentos on-line.
Os clientes em breve se registrarão para outros serviços bancários por meio de dispositivos móveis, ao usar tecnologias de verificação de identidade on-line e expandir a biometria no setor bancário. De acordo com a Forbes, a abertura da conta digital (DAO) é uma das tecnologias mais populares no setor bancário pelo terceiro ano consecutivo. Cerca de 80% de todos os bancos e cooperativas de crédito estão adicionando novos sistemas de abertura de conta digital ou aprimorando os sistemas existentes em 2020.
E se eu confiar mais nos meus cartões bancários?
Estima-se que os cartões e os celulares coexistirão e compartilharão vários cenários de pagamento em um futuro próximo – e muito provavelmente até mesmo depois da próxima década.
A melhor parte disso?
As inovações reservadas para smartphones, como a autenticação biométrica, em breve também serão disponibilizadas nos cartões de pagamento.
Vamos começar.
Baixe nosso White Paper
Você não tem tempo para ler esta página? Baixe nosso White Paper: "Biometria para instituições financeiras – como o cartão com sensor de pagamento biométrico da Gemalto está simplificando os hábitos do consumidor”.
Why biometrics in banking?
Current and future biometrics for commercial use cases
With a "What I am" authentication factor, biometrics have revolutionised the user experience by bringing an additional but convenient security dimension.
Biometrics fits exactly the "What I am" group of identification techniques because it measures an individual's unique physical or behavioural characteristics.
Biometric authentication, such as fingerprint verification or facial recognition – the two primary biometric modalities - are widely used today by government agencies and rapidly developing for many other use cases.
For instance, the 1.2B electronic passports in circulation in 2020 are a windfall for access, travel (self-service kiosks and automatic gates) and civil identification, eKYC procedures, online customer registration and authentication, and more.
Commercial biometrics came into force in 2013 with the introduction of the first iPhone 5 and its TouchID fingerprint verification. Facial recognition became popular with the iPhone X introduced in November 2017 (with FACE ID).
According to Counterpoint, manufacturers shipped more than 1B smartphones with fingerprint sensors in 2018. In 2020, 1B smartphones will come with a face unlock solution.
First used to unlock the phone, these features are also adopted to log in to mobile apps and perform mobile NFC payments in-store.
Primary biometric modalities in banking
Needless to say, the five primary biometric modalities valued today for commercial use cases are driven mainly by smartphones.
They are:
- Fingerprint recognition,
- Finger or palm veins,
- Facial recognition (with liveness detection),
- Voice recognition,
- Iris scan.
An additional biometric technique will emerge shortly for connected watches: infra-red imaging (and recognition) of wrist veins.
Fingerprint biometrics rank well when looking for accuracy and cost-effectiveness. Moreover, fingerprints are stable over time, and recognition techniques have a long history.
Biometrics in banking: step by step
There are two steps to take to use biometrics for financial services on a customer device:
- Enrollment: performed once per device. This creates reference data to be securely stored in the device and then used for comparison when a verification request is completed. The user can do the enrollment process online or with a bank employee's assistance at the branch.
- Verification: performed each time the users want to identify themselves. This step ends a biometric capture that's then compared with the reference data.
It makes sense when you think about it.
It protects user privacy as the service provider does not have to manage customers' biometric data.
A fingerprint credit card validates a POS payment (source Thales)
The EMV card use case: Biometric identification as a convenient method for payment
First, this new payment technology has to face numerous challenges.
- Does it comply with the EMV international payment security methods?
- Does it strictly conform to the size and flexibility of existing credit cards?
- Is the fingerprint sensor's life expectancy in line with the card itself?
- Where does the sensor get its power supply from?
- Is this new EMV biometric payment identification accurate?
Let's dig in a little deeper.
EMV compliance
Chip-and-PIN EMV banking cards currently support five different types of Card Verification Methods (CVM):
1. PIN offline
2. PIN online
3. Signature
4. No CVM
5. Customer Device CVM (CD-CVM) /On-Device CVM (OD-CVM) is mainly used for proximity mobile payment.
EMVco expanded this list (Bulletin 185) in 2017 by defining a biometric CVM.
The type of CVM used for each payment application varies widely worldwide and from one issuer to another.
The rise of contactless payments for low-value transactions has increased the number of scenarios in which no CVM is used.
When considering the idea of using a biometric fingerprint instead of a PIN code for CVM for an EMV banking card, the product design must fit with existing CVM standards (biometric CVMs are already standardised for sensor-on-terminal use cases and sensor-on smartphones).
In other words, the biometric system on the card provides the result of the fingerprint verification for the payment application. The app then uses the information to confirm a payment or switch to another CVM if another method is needed.
There's more.
Conformity with ISO card standards
The addition of a fingerprint sensor on a card body for POS contact and contactless payments must fully comply with ISO standards for physical card dimensions and lifetime.
The card must still be capable of being used at any POS terminal and ATM. A fallback to using a PIN may be authorised when the biometric sensor is not accessible because the card is wholly inserted inside the ATM card slot.
The power supply challenge
A fingerprint sensor is an electronic device that requires power for enrollment, day-to-day measurements, and match-on-card.
So how do we get this new payment technology to work?
Thanks to the Thales solution, the POS can power the sensor via the ISO 14443 wireless bearer when the card is within 4cm of the device. There is no need for a battery inside the card nor recharging it.
Here, the biometric sensor is activated by the POS wireless mag field when the card is within range (4cm).
Accuracy of biometric credit cards
A typical criterion to measure accuracy is the FAR (False Acceptance Rate), the number of times a wrong user will be authorised for payment.
An EMV banking card with a PIN code as the Card Verification Method (CVM) has a False Acceptance Rate (FAR) of 1 per 10,000 because a four-digit PIN offers exactly ten thousand possible combinations.
Current fingerprint sensors for EMV banking cards typically have a FAR of 1 per 20,000, higher than a PIN code.
Time matters here.
Improving FAR performance will still be possible with the future, and continuous improvements in the solution.
Contact and contactless use cases for biometric payment cards
PIN replacement
The principal value proposition of an EMV card with a fingerprint sensor is removing the need for a four-digit PIN entry or a signature.
This can be a relief for consumers using many cards or regularly using mobile payment, as remembering multiple PINs can be difficult.
Users always have to use their PIN today or signature for EMV payments using contact at the POS terminal, regardless of the amount.
An on-card biometric CVM would apply to 100% of transactions, making paying much more convenient for cardholders.
For EMV payments using contactless at the POS terminal, there are two scenarios:
- For low amounts – and depending on the country where the technology is used, a biometric CVM can be set inactive for small amounts. Still, some issuers may require it for extra protection while preserving convenience. Since this is a very natural gesture, requiring fingerprint verification for a small amount has minimal effect on the user experience.
- For high amounts - the threshold differs from country to country, some issuers block all contactless payments, and others authorise those with a CVM = online PIN. For that use case, biometric CVM offers a considerable benefit. It can replace the online PIN and deliver a seamless user experience, even in countries only supporting offline PIN.
Thanks to biometric CVM, contactless can be safely used for all payment amounts and offers a similar customer experience for both contact and contactless.
High-value contactless transactions
By authenticating the cardholder with no extra effort, thanks to its integrated fingerprint sensor, the biometric payment card unleashes the potential of contactless payment.
It complies with PSD2 security requirements and most payment regulations, which require the cardholder to be identified regularly, generally after a certain cumulative amount is spent via contactless or after a series of contactless (typically a maximum of five).
The fingerprint verification proves the cardholder's identity during each transaction, so contactless transactions can be authorised, whatever the amount.
It can be used indefinitely without occasionally inserting the biometric banking card in a payment terminal. If the POS terminal supports contactless, there's no need to touch the keypad or insert the card, and customers don't need to sign a sales slip.
The card also sends information to the bank's server that the cardholder has been biometrically authenticated.
This can significantly facilitate their risk management process and avoid unnecessary declined transactions or customer support calls when the user travels or uses their card in an unusual location.
Identification for social security benefits cards
Another attractive value proposition for the fingerprint EMV card is that biometry is an identification method, while a PIN code is an authentication method.
Let us explain.
The cardholder can share a PIN with other persons but can't do that with biometric data.
Issuers can utilise biometric identification to ensure the genuine cardholder receives the card usage benefits.
The good news?
Social security benefits can be distributed via an EMV payment card.
- This method doesn't affect the card's EMV payment performance.
- It does provide concrete cardholder identification
- It helps slash fraud.
The Thales Gemalto biometric payment card: key features
No battery, no worry.
Thales holds patents for powered devices without using a battery and has made this choice for its biometric payment card.
The POS wireless magnetic field activates the biometric sensor when the card is within range (typically, the optimum distance is between 0 to 4cm).
Intuitive fingerprint positioning
Biometrics are expected to provide greater convenience for the user by not requiring them to enter a password. It is important not to add a new layer of difficulty, such as requiring a tricky finger position on the card body to measure the biometric.
This action should be intuitive and natural for both contact and contactless modes.
We believe users will find it easy to use these cards, whether right or left-handed.
Greenlight: GO!
Red/green LEDs for a better user experience CVM completion or failure can be indicated on the card body using green and red LEDs.
- When the biometric verification is completed successfully, the user will be reassured by a green light displayed on the card body while the transaction is approved.
- If the biometric doesn't match, a red light will inform the user about the unsuccessful CVM attempt.
No impact on POS terminal
All existing POS terminals are ready to accept contact and contactless payments using the biometric sensor card.
No software modifications are required.
PIN code entry or signature can still be used as a backup solution for a user who may not use the biometric sensor – for example, after a finger injury.
Secure by design
All the operations involved in the biometric acceptance decision (including calculating the match score) are executed inside the Secure Element (match on SE).
Using an EMVCo security-approved chip, the Thales platform and biometric payment applications implement similar security measures as standard payment cards.
They ensure compliance with EMV schemes' security requirements, such as the Mastercard-CAST Program and VISA VCSP.
Additional security assets (data or mechanisms) related to biometry have also been developed.
- An accredited security evaluation lab has assessed this product as resistant to a "High attack" potential as defined by the JIL "Application of Attack Potential to Smartcards and Similar Device" criterion.
- Thales' solution exceeds the FAR and FRR levels EMV payment schemes require regarding fraud and spoofing prevention.
- The payment schemes also assess its resistance to spoofing (Imposter Attack Presentation Match Rate) during card certification.
Getting started with the biometric payment card
It sounds simple, and it is.
Self-enrollment for distributed credentials – no central database
A fingerprint sensor on the card body and the "match on card" approach means that when the cardholders receive a new card, they just need to go through an enrollment process on the card itself.
That process will be performed only once during the lifetime of the card.
The user's biometric data will be compared with the reference data when using the card.
To top it off, it is possible to enrol multiple fingerprints: the product specifications and the issuer requirements set this number.
The experience of Smartphone makers such as Apple and Samsung demonstrate that commercial biometrics became successful when:
- The notion of self-enrollment appeared,
- When the reference data was no longer in a central database but locally in a device that remains in possession of the user.
Simple process for registering the fingerprint to the card
When users receive their biometric payment card, they have several options for setting it up.
The most accessible and universal solution involves a small card reader, sent together with the card, which starts the registration process when the card is inserted.
The cardholder has to present one finger to the card sensor several times to capture the fingerprint details.
This creates a reference template, securely stored in the card, used for fingerprint comparison during payments.
The operation can be repeated for several fingers if the issuer authorises several fingerprints. Thales has designed several card readers, tested and approved following numerous user surveys and pilots.
They include a basic model made from recycled plastic and recyclable, and other, more advanced, devices, including a digital screen to display instructions and a keypad.
Secure set up of the card.
After registering the fingerprint on the card, one additional step is needed to ensure the genuine cardholder has set up the card.
During the first transaction or cash withdrawal, the PIN code is needed to finalise the operation, activate the card's fingerprint functionality, and lock the stored reference templates.
Why?
This process prevents fraudsters from registering their fingerprint on a stolen card and using it for transactions.
Alternatively, in countries where chip and PIN transactions are not supported, the fingerprint functionality can be activated after a first successful online payment.
A kiosk that enables card activation 24/7 is also a possibility.
Thales has developed a multi-service kiosk that enables instant card issuance at a bank branch. It could be extended to perform more services for all aspects of ID verification for enrollment, including personalising the biometric CVM for EMV cards.
Nine pilots as of December 2020
Thales biometric payment cards have been widely deployed and tested in customer trials worldwide.
As of November 2020, pilots had been conducted in nine countries over 30 months, generating considerable positive feedback.
They mainly appreciated the extra convenience.
Since 2018, pioneering banks in Cyprus, Italy, and Lebanon have rolled out their first contactless biometric payment card provided by Thales.
In 2019 and 2020, several UK, France, and Switzerland banks began customer trials and are preparing for commercial launches.
Major issuers plan the first significant deployments in Europe in the next quarters.
Visit our website for more details on our recent rollouts with major financial institutions.
Biometrics and contactless: the ultimate EMV card experience in-store
Biometrics for the EMV card offers more than just convenience.
The final element needed to migrate the entire card experience to contactless, regardless of the payment amount.
The fact that the card keeps its ISO form factor and can be used in contact mode is a long-term step ensuring that EMV payments will remain the only truly universal payment device for many years.
Contactless payment acceptance is growing fast everywhere globally, but 10 or 20 years from now, there will likely be places where inserting a card will be mandatory to complete a purchase at the POS.
The Thales Gemalto Biometric Sensor Payment Card bridges the future with the entire legacy of EMV.
It offers the ultimate in convenient user experience as well as the trust that is associated with biometrics.
Thales is preparing for the future of payment where cards, wearables, and mobile phones coexist, each with their areas of excellence.
Now it's your turn.
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