From aircraft carriers to frigates, minesweepers to shore-based installations, our communication support services keep more than 50 of the Royal Navy’s ships and submarines operational and available at all times.
Thales provides a plethora of different services that help the Ministry of Defence (MOD) and the Royal Navy maintain operational effectiveness.
Our support includes providing technical support to keep the latest innovations operational, upgrading obsolescence on legacy equipment that has been in action for 30 years or more, and managing the Royal Navy’s communications systems throughout their lifecycle for the lowest cost of ownership.
To provide the best possible service to the Royal Navy, we work alongside a range of key industry partners to keep Thales and non-Thales equipment working at all times.
Our team is totally integrated with the MoD to the point of operating their tools, laptops and logistic systems alongside our own digital services platform. Our 40-person, multi-industry support team is also geographically dispersed across the UK (integrated into the Navy’s Portsmouth and Plymouth dockyards) and internationally at strategic Royal Navy sites.
Our dockside support team is seen as world-class, working hand in hand with the Royal Navy to solve problems as a highly flexible and integrated service.
The confidence and trust that the Royal Navy has in the expertise of our staff, also meant that when the Queen Elizabeth Aircraft Carrier last sailed to the US and Canada, Thales staff were on board for the entire duration of the deployment, helping to manage and maintain the communication systems and train the ship’s staff.
As the world reacted to the Coronavirus pandemic and supply chains and productivity began to stall, we remained steadfast, thinking outside of the box and working around the COVID-19 restrictions in order to ensure the Royal Navy received trusted, reliable and efficient support.
Our willingness to go the extra mile has enabled us to develop a trusted and well-respected relationship with the Royal Navy and customers often comment that they know if they encounter a problem, Thales will ensure it is immediately resolved, giving them trust and confidence in our capabilities.
Thales has recently launched a new toolset that raises the bar on delivering high-end technical services to customers as part of the Royal Navy fleet-wide naval communications support programme. The tool uses a data warehouse, which can be interrogated, by support users through a live set of digital dashboards to gain valuable insight to enhance support.
The solution provides dynamic information on Naval dockyards for repairs, stock-holding, turn-around times, obsolescence reporting and management, costed changes, supportability data including stock-out, operational deficiency and Field Service activities. The data can be cut by line replaceable unit (LRU), system and class to give a complete information model, enabling effective and efficient decision making.
The tool forms a central capability in managing Naval Communications assets through-life. It will also help to ensure that Thales continues to deliver best-in-class technical services to its MOD and Royal Navy customer.